Lorraine Twohill, Google’s senior vice president of global marketing:
The way I think about marketing—and the way I tend to talk to my team about it—is “knowing the user, knowing the magic, and connecting the two.”
Knowing the user means understanding who your consumers are, who your customers are. Not just knowing who they are, but what they need, what are their deep insights, and understanding how we can help them.
Knowing the magic means knowing what’s in the hearts and minds of your engineers and your product managers, and what they’re building.
Connecting the two means bringing the magic built by engineers to the world in a way that is relevant, meaningful, and compelling to the everyday consumer.
So we create something that the world will be excited about.